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Regulated immigration consultants, like immigration lawyers, are practitioners regulated by laws and a regulatory body. That means that consumer rights and interests are protected, and there are legal remedies to appeal and solve problems.

If you use an unregulated immigration consultant, not only will your rights and interests not be preserved, but also, your application will not be accepted by IRCC if the latter finds out.

No. Any form of a promise of success, express or implied, is strictly prohibited by immigration law and the regulatory body.

Actually, the success of an immigration project largely depends on the candidate profile. The job of a regulated consultant is to choose an appropriate program, adopt a strategy, highlight strengths and transform weaknesses into strengths to maximize the chance of success while respecting the facts with regard to the candidate profile.

Moreover, immigration officers have discretionary powers at different levels for decision-making in various situations. Therefore, in many cases, the decisions rendered vary from officer to officer.

In sum, a regulated consultant can help their client increase their success rate but not guarantee success.

1. Before starting our services, we sign a contract with our clients, including <Initial Consultation Agreement> and <Retainer Agreement>, in order to comply with laws and regulations.

2. We notify clients promptly of any progress in the application process.

3. Our clients are encouraged to monitor, question and participate in every step of the application process.

4. The termination of the contract and the resolution of disputes are carried out in accordance with the regulations. Remedies and relevant information will be disclosed to our clients.

A professional consultation requires time, expertise and experience. No professional is willing to offer a consultation for free. A free consultation exists for only one reason -- to acquire clients. But beware, free at the beginning often costs more in the end.

Therefore, it is better to pay at the beginning and win from the start. In addition, the fees paid for the initial consultation are totally deductible from those to be paid for the integrated service (application & representation) in the next step.

The high level of legal requirements in terms of immigration obliges. In fact, at the assessment stage, we collect only the most essential information to reduce the client's work.

Under the <Code of Professional Conduct>, a regulated consultant must indefinitely maintain the total confidentiality of client records.

No, it depends on the immigration program or service to be provided. For example, for initial consultation or visa application, as the workload is relatively lower, full payment is required before the service is started. 

However, for Express Entry or a PNP (Provincial Nominee Program), as the process is long and the fees are high, milestone payment is often accepted.

No. Any agreement with approval of application as a condition of payment is prohibited by the regulator, which is to say that the fees are non-refundable.

The fees paid are refundable only if the related service has yet to be rendered to the client.

We are committed to:

1. Only accepting clients who have a reasonable chance of success.

2. Taking each file as a unique case and treating it with a high level of professionalism.

3. Reimbursing the client in the event of refusal, if and only if this refusal results from a serious fault caused by our company (amount to be determined with client).